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Home Farm Radnage – Booking Terms & Conditions

Booking & Payment

  • Full payment, including any balance due, must be received at least 14 days prior to arrival to secure your booking. Failure to do so may result in cancellation without refund.
  • We reserve the right to cancel any booking if inaccurate or unverifiable information is provided or if any party member breaches our terms and conditions.
  • Proof of ID may be required upon arrival. If ID is not available or does not match the booking details, the booking may be cancelled without refund.
  • Bookings exceeding 7 nights are only confirmed upon arrival and verification on-site. Extensions must be requested in advance and approved by the office, with payments made accordingly.
  • We reserve the right to cancel any booking at any time. Maximum compensation will not exceed the amount paid for the booking or the remaining stay.
  • All bookings are subject to these terms and the booking platform’s terms, available upon request.

Check-in & Check-out

  • Camping & Caravan Pitches: Arrival from 12:00 PM, departure by 11:00 AM.
  • Glamping: Arrival from 2:45 PM, departure by 10:00 AM (a later midday departure can be added at the time of booking).

Guests & Groups

  • A pitch includes one vehicle and one unit (e.g., caravan with awning, motorhome, tent, trailer tent).
  • Maximum 6 people per pitch, including up to 2 adult children of the main party.
  • Under 18s: Must be accompanied by a parent or guardian. If staying without parents, prior approval is required, along with parental contact details.
  • Groups: We accept group bookings of more than 2 units only if agreed upon in advance. Each unit’s booking is treated individually, and no group-based refunds will be issued. Groups must be quiet at all times, especially after 10:00 PM.

Cancellations & Alterations

  • All cancellations or alterations must be submitted in writing or via email.
  • An admin fee of £20 + VAT applies to any cancellations, alterations, or refunds in addition to the non-refundable 25% deposit.
  • Refund Policy:
    • 21+ days before arrival: Full refund (minus deposit and admin fee).
    • 2-21 days before arrival: Refund (minus deposit and admin fee) only if the pitch is rebooked.
    • Less than 48 hours notice: No refund.
  • Alterations within 48 hours of arrival are at management’s discretion. The booking balance cannot be reduced within 21 days of arrival.
  • No refunds for early departures.
  • We are not liable for refunds or compensation in the event of force majeure (e.g., war, terrorism, natural disasters, epidemics).
  • We strongly recommend customers take out holiday insurance.

Site Rules & Safety

  • Quiet hours: Strictly no noise after 10:30 PM.
  • Drunken, abusive, or inappropriate behaviour will not be tolerated.
  • Vehicles:
    • No electric vehicle charging on-site.
    • No vehicle movement between 12:00 AM – 7:00 AM.
    • Max 5 mph speed limit.
  • Pets:
    • Max 2 pets per pitch (unless agreed in advance).
    • Must be kept on leads (max 2m) and not left loose on-site.
    • Owners must clean up after pets.
    • No breeds listed under the Dangerous Dogs Act 1991.
    • No pets in toilet blocks or other buildings (except assistance dogs).
  • Fires & Cooking:
    • No ground fires.
    • Barbecues, firepits, and camping stoves are allowed but must be supervised at all times.
    • No paper/card for lighting fires—use only firelighters and seasoned hardwood logs.
    • Do not burn grass. A £10 repair fee applies to damage.
    • Fire extinguishers and alarms are located at the central fence and shower block.
  • Pitching:
    • Choose any available pitch of the type booked.
    • Maintain a 6m distance between units (excluding guy ropes).
    • No refunds for motorhomes unable to pitch on grass. An alternative area by the barn may be offered in wet conditions.
  • Facilities:
    • Music/media must be kept inside units at a volume that cannot be heard outside.
    • No generators, fireworks, or Chinese lanterns.
    • No motorised scooters or commercial/converted vehicles without prior agreement.
    • Strictly no toilet wipes (even “flushable” ones) in our drainage system.
    • Only low-wattage caravan heaters allowed—domestic electric heaters are prohibited due to power limitations.
  • Deliveries:
    • Takeaways are allowed but must not approach the farmhouse—meet deliveries at the gate.
    • No post/parcel deliveries. Any received mail will be returned to the sender.
  • Security:
    • Gates may be closed overnight (12:00 AM – 7:00 AM). Inform us in advance if you need access during these hours.
    • Pedestrian access is always available.

Liability & Disclaimers

  • Guests use the site entirely at their own risk.
  • Management is not liable for:
    • Death, injury, illness, or inconvenience caused during your stay.
    • Loss, theft, or damage to vehicles, tents, caravans, or any personal property.
    • Any unforeseen disruptions beyond our control.
  • Customers must arrange their own insurance.
  • While we take security precautions, we cannot guarantee data security when using online booking systems.

For any queries, contact: Andrew Radford
Home Farm, City Rd, Radnage, Bucks, HP14 4DW

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